Important customs information for your shipment

Import & customs regulations for shipping outside the EU

Always take note of the individual import and customs regulations of the country to which you wish to ship goods leaving the EU territory. Depending on what you want to send, the relevant customs regulations must be complied with and the necessary documents filled out. The information is used by customs to determine the (country-specific) customs duties and import sales taxes collected by the recipient. In addition, customs clearance and customs clearance fees are sometimes charged.

For parcels & packages

Please always enclose the CN23 and CN22 customs declarations with the consignment notes when shipping to countries outside the EU. For the shipping of packages please use the Zollinhaltserklärung CN23 customs declaration. For the shipping of parcels please use the Zollinhaltserklärung CN22 customs declaration*. If you’re unsure as to whether an export application is required, just ask us.

*If the value of the content exceeds 367 EUR, please use the CN23 form.

For bulk consignments, pallet shipping & removals

For commercial shipments, a commercial invoice must be made available. This is used by customs to determine duties and customs duties. The commercial invoice includes information about the contents of the consignment, value of the goods and the export reason. This must always include an indication of the value – even if it’s a gift.

If you are sending more than one item, you will need a packing list. The list includes detailed information about the exact contents of the individual packages of a shipment. Since no information about the value of the content is given, the packing list does not replace the commercial invoice.

The Export Accompanying Document (EAD)

The EAD is proof of the admissibility of the export. If the value of the goods exceeds 1000 € (or a weight of 1000kg) it is necessary to create an EAD.

What we need to carry out export customs clearance:  


Commercial invoice/packing list – this must indicate the (total) value of the goods


Copy/scan of the identity card of the consignor and consignee


An EORI number, if available

IMPORTANT: For private persons, the import customs clearance for shipments in the respective receiving country must be done by the recipient/buyer. We can only transport the goods to the nearest customs office (airport or port).

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